We endeavor to make doing business with TrueNorthern as easy as possible. If at any time you have questions about an invoice, need a copy of a contract, or are looking for advice on your project don't hesitate to contact us.
We've assembled this page to cover some of the basics so if you're game you can find the information readily available to you. We're interested in long term relationships with our clients, ones that extend beyond the commercials. We thrive on learning everything there is to learn about your organization, your market, your opportunities and your challenges. This helps us serve you better. Business is BUILT on relationships and we view our clients as partners in our mutual success.
We operate almost exclusively on a billable hour basis. The reason for this is the nature of our clients needs vary within a project that it tends to lead to something called scope creep. If you're unfamiliar with the term its an unfortunate side effect of trying to take on too much and not having a clear and achievable vision for the end goal. Wikipedia being the source of all great information has a great article about it if you want to learn more.
By operating on a billable hour basis we've found this forces focus to the front of the conversation with clients. We provide project status updates and burn reports to our clients whenever they are requested and we proactively discuss them with each engagement. We've been doing this for a while so we are pretty good at forecasting commitment times.
If at any time you need a copy of your contract or it went missing in your email we can provide you a digital copy. Also, we're human so just ask us anytime you need anything regarding the commercials. We don't bill hours for those contract details like larger firms
Payments and Accounts Receivable
We like to make it easy for you to do business with us. The easiest way is cut us a check and mail it to the following address:
TrueNorthern Solutions Group, LLc.
144 N 7th ST
Brooklyn, NY 11249
We accept most major forms of credit cards as well as Paypal, but we discourage clients from using those payment methods and only with pre-approval. It may be convenient but we like to avoid bank fees like any organization. It helps us provide you better services at lower cost if we don't have the burden of additional operating expenses. Nonetheless, they are there if we work that out with your organization in advance.
We process your checks the old fashioned way by walking to a bank and having a conversation with the nice bank lady. It gets us exercise and keeps us connected with the community of businesses and people around our offices. We process credit cards thru our friends at Stripe, a secure payment gateway that has the highest level of security and is run by a really excellent team.* We take Paypal too, which is also pretty nifty.
Our offices are right in mid-town manhattan. New York City is experiencing one of the greatest booms in business in decades and it is diversifying. No longer is it just fashion, finance and media, New York City is now home to engineering, manufacturing and ecommerce giants.
The city energizes us and we love it because we can walk to most of our clients locations.
We are located on Park Avenue South in the WeWork just a few steps from the Flatiron Building and NoMad's famous collection of parks, shops and cutting edge enterprises forging a new path for New York right in the beating heart of the city.